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FAQ

Q: Who do you donate to? 

A: We donate 20% of our net profit to non profits. Click here to see the details.

Q: When will I receive the order after my order has been placed?

A: If the items are instocked, we usually ship orders within 48 hours Monday to Friday after payment completed. For domestic orders, it usually takes 2-4 business days to delivery. For international orders, it takes 6-14 business days to delivery.

Q: Do you ship to outside of the U.S, P.O. and A.P.O. boxes?

Yes, we ship worldwide and yes we can ship to P.O. and A.P.O. boxes in the US. Shipments to A.P.O. addresses may take up to 6-8 weeks. 

Q: How do I view the status of my order? Login to your account and review your complete order history. 

A: You can view your order status under your account.

Q: How do I pay?

A: We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Infinity Owl Gift Card

Q: How do I track packages after it has been shipped?

A: As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

 

Q: Is my privacy and personal information secure on your site?

A: Shopping on our site is safe and secure. Please view the full details on how we protect your privacy and personal information.

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